Covid19 Protocol

Dear SmartVet Clients, 07/13/20

The COVID-19 pandemic has been hard on everybody and we appreciate your understanding while we navigate the challenges of keeping our small business open and protecting our clients, their families, and our staff. 

Our office is open for all services, including routine wellness care, surgery, and sick or emergency care. We require that everybody wear a face mask while in our building. We are also limiting entry to one person per pet unless you and your family are saying their final goodbye to your pet. If you are unable to wear a mask, please reschedule your appointment. If you are unable to wear a mask and have an emergency, please let us know that you need ‘curbside’ service and we will come outside and get your pet. You can remain in your car while we examine and treat your pet. 

We have resumed limited mobile service for some patients. If you have a mobile appointment our doctors and staff will be wearing masks and gowns while in your home. We require that you also wear a mask and limit the number of people in the room to one person per pet. If anyone in your household has been sick, or currently feels unwell, or if you or or someone in your home has been in a state with significant COVID-19 cases in the past 2 weeks, please reschedule your appointment. 

We care about your health and safety, and we expect you to care about the health and safety of our team. 

Masks and other safety precautions are not a ‘red’ or ‘blue’ thing.  They are not a ‘let’s argue about it’ thing. They are protective gear to slow a virus and keep you and us and our families safe.

We need your help and understanding. We need you to do your part so we can continue to provide mobile service.  If we cannot provide mobile service in a safe manner, we will have to discontinue mobile service until we-don’t-know-when. 

If you have any questions or concerns about your appointment, please call or text 309-830-6454. 

Help us stay safe out there!

Team SmartVet